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All fees and shipping charges (except international) are calculated during the checkout process and clearly shown to you before you confirm your order. In the rare case that additional fees are required, we will contact you promptly and obtain your written approval before proceeding with your order. At DiaperBagsInc.com, there are no hidden fees.
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To Place an Order - Toll Free: 1-877-672-2296
(Business Hours: 9AM-6PM CST, Mon-Thurs & 9AM-1PM CST, Fri)
Customer Service: customerservice@diaperbagsinc.com
*Diaper Bags Inc is an E-commerce (online) store only.
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Store Policies
At DiaperBagsInc.com, all of our products are made with a great deal of care. We are very proud of every item that we sell and we want you to be delighted with your purchase.
Please do not hesitate to contact us with any questions before or after you place your order. We would be happy to help you make a selection, answer any questions, or take your order over the phone.
Shipping Information
Typical shipping costs for orders shipped within the continental United States are:
- Ground - Standard (3 - 5 Business Days): $7.95 for orders up to $75
- Ground - Standard (3 - 5 Business Days): *Free shipping for orders over $75
- 3 Day Air: $25.00
- 2 Day Air: $35.00
- Next Day Air: $45.00
*Free shipping applies only to orders shipped by ground within the continental United States. Shipping costs are calculated and included with your order during the check out process. Some oversized items may require shipping surcharges or additional delivery fees. These items will be noted as such on the product order page. Additional shipping fees are never applied to your order without your written permission. For returns on free shipping offers, the original shipping fees will be deducted from your refund and are calculated as 10% of your order amount. Note: when shipping via Next Day Air, 2 Day Air, or 3 Day Air: oversized orders (such as two or more diaper bags, crib sets or very large items) may require additional shipping fees. If your order is subject to any such fees, we will contact you immediately. We will not ship your order or charge your credit card until we receive your approval. At DiaperBagsInc.com there are no hidden fees.
Undeliverable shipments and refused deliveries will be charged for the original shipping fees plus a 10% handling fee.
Ground Shipping
Ground shipping typically takes 3 to 5 business days from ship date to arrive. Note: Delivery services Do Not operate or deliver on weekends or holidays (except USPS on Saturday).
Express Orders (Next Day, 2 Day Air or 3 Day Air):
Certain products are available for expedited shipping. Please note that shipping time frames start after the processing time indicated on each product page. Note: delivery services do not operate or deliver on holidays.
Orders Shipped Outside the U.S.
Some store items can be shipped to Canada and certain other countries, as designated in the shipping selections during checkout. You will be notified via email with a shipping quote for international orders. Orders will not ship until the shipping quote is confirmed and approved by you. If an item you have chosen is not available to ship outside the United States you will be notified via email and no charge will be made to your credit card.
Canceling an Order
Orders are processed and shipped within the time stated on each product page and in most cases can not be canceled. When you receive your item, use our return procedure to return the order. Sorry, all shipping fees and gift wrap fees are non-refundable. Note: refused deliveries will be charged for the original shipping fees plus a 10% handling fee. If you need to cancel a custom made item, refer to the Custom Made Orders policy below.
Custom Made Orders
Items made to your specifications such as personalized items, bedding, art and any item indicated as non-returnable, require payment in full at the time that the order is placed. Because these items are produced to your specifications, we are not able to accept returns on these items. Custom orders may be canceled for a full refund within 24 hours of the order being placed. Please contact us at customerservice@diaperbagsinc.com to cancel a custom order. After 24 hours from order placement, all custom orders are final.
Charges
On all standard orders, your account is only charged when your order actually ships. On custom made orders, your account is charged at the time the order is entered. We will never charge you hidden fees. You will always be clearly notified in advance of your charges via the shopping cart checkout screen or by email.
As we are an Oklahoma based company, sales tax will be applied to orders shipping within the state of Oklahoma.
All prices are in US Dollars.
Defective or Damaged Items
If you have received a product that you feel is defective or has been damaged in shipping, please contact us immediately via phone or email.
Return Policy
If you are not completely satisfied with your purchase, DiaperBagsInc.com would be happy to accept a return up to 14 days, on returnable items, after you receive the item. Most of our products do not have restocking fees. Products that have restocking fees will be noted as such in their descriptions (next to the order button). - Items must be returned to DiaperBagsInc.com in new, unused condition, and be in original packaging, with all tags attached
. - Returns must be postmarked within 14 days of your receipt of the item(s).
- Undeliverable shipments, refused deliveries, and unauthorized returns will be charged for the original shipping fees plus a 25% handling fee.
- Shipping fees and gift wrap fees are non-refundable.
- For free shipping offers, shipping fees will be deducted from your refund. Shipping fees are calculated at 10% of your original order amount.
The following items are non-returnable: items purchased on sale, custom or hand made items, artworks, and personalized items. Please contact us immediately upon delivery to report any problem(s) with a non-returnable item.
All sales become final 14 days after you receive the item(s).
Exchanges
We process all exchanges as returns. Return the items you do not wish to keep and place a new order for the replacement items at your convenience.
Hassle-Free Return Procedure
To return an item, just use the three step procedure below. You don't need to contact us, but if you have any questions please do not hesitate to do so.
- Complete the Product Return Form included with your shipment. Contact us at customerservice@diaperbagsinc.com if you do not have a return form. Please Note: Items shipped to you without a return form require special instructions for returns or exchanges.
- Sign the form.
- Ship your item back to us. We will notify you via email when your return is processed and your refund issued. It typically takes 2 to 3 business days to process a return and issue a refund once we receive and inspect your item(s).
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